Shipping & Returns Policy

Shipping Policy

Standard shipping on all orders over $100 is FREE domestically within Australia.

Standard shipping on all orders under $100 is a flat rate of $9.95 within Australia.

Express shipping available at a flat rate of $15 within Australia.

All orders are shipped via Australia Post every Monday, Wednesday and Friday. 

At this time we do not offer international shipping, however if you would like to place an international order, please get in contact with us to discuss delivery options.

My Calm Corner is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post directly. Replacement of damaged or lost items is made at the discretion of My Calm Corner.


Faulty or Damaged Items

Please check your order immediately upon delivery and notify us at hello.mycalmcorner@gmail.com if there are any issues within 48 hours.

All faulty and/or damaged stock will be replaced or refunded. We may request images of damaged goods.


7 day money back guarantee

Whilst we are confident that you and your little ones will love your My Calm Corner products, we do offer a 7 day money back guarantee if you are not satisfied with your order.

Please get in contact with us via hello.mycalmcorner@gmail.com to arrange your return. Refunds will be processed back to the same method in which the order was paid.

If your return is accepted, your order must be returned to us at your own cost, with tracked shipping. Items sent back to us without first requesting a return will not be accepted.

Please contact us at hello.mycalmcorner@gmail.com for any questions regarding returns.

N.B – Any returned products must be in original condition with no missing items.

 

Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original condition that you received it, unused, with tags, and in its original packaging.

To start a return, please contact us at hello.mycalmcorner@gmail.com. If your return is accepted, your order must be returned to My Calmer Corner at your own cost, with tracked shipping. Items sent back to us without first requesting a return will not be accepted.

Please contact us at hello.mycalmcorner@gmail.com for any questions regarding returns.


Damages and issues
Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for payment providers to process the refund