Frequently Asked Questions
What is your turnaround time?
Our products are made to order, please allow 3-5 business days and also shipping time.
Do you offer refunds?
Please visit our Shipping and Returns Policy, or feel free to contact us, for any queries on refunds.
How do I secure my Calm Jar lid?
If you would like to seal the lid on your Calm Jar, use hot glue or super glue around the rim of both your jar and the lid, and secure the lid back on your jar. You will not be able to add anything else into your jar once this is done.
How do I store and care for my Water Beads?
Once you have soaked your Water Beads to their full absorbency, your water beads should be stored in an airtight container, in a cool dry place. If your Water Beads look as if they are shrinking, they can be rehydrated by covering them in water and leaving them for at least 5 hours.
What is in our Playdough Mix?
Our Playdough Mix is made completely from ‘taste safe’ food grade ingredients. Our Playdough Mix contains plain flour which is not gluten free.
Can our Playdough Mix be eaten?
Whilst our Playdough Mix is considered to be ‘taste safe’, due to it’s high salt content, we do not recommend eating it. No harm will come from it being consumed, however our Playdough Mix is a toy and should only be used with adult supervision.
How do I store my playdough?
Once you have made your playdough, it is best stored in an airtight container or wrapped in plastic cling wrap, in a cool dry place. This will help with the longevity of the playdough.
How long will my playdough last?
Your playdough should last up to 6 months. This will be impacted by how it is stored and how often it is used.
What do I do if my playdough has dried out?
To refresh your playdough, add a few drops of water and knead the playdough. Continue this until you achieve the consistency you would like.
What is in our Sensory Rice?
Our Sensory Rice is made using long grain rice, white vinegar and food colour. We also add a mixture of essential oils (lavender, frankincense and lime) to enhance the smell and creating a calming atmosphere.
How do I store my Sensory Rice?
You can store your rice in the resealable package bag or alternatively place rice in an airtight container and keep in a cool dry place. Depending on how often it is used, your rice should last 6-12 months