Check out our Frequently Asked Questions below. If you still need help please contact us.
Where do you ship to?
We currently ship only within Australia. At this time we do not offer international shipping on our website, however if you would like to place an international order, please get in contact with us to discuss delivery options.
What is your turnaround time?
Our products are made to order, please allow up to 7 business days, excluding shipping time.
How do I track my order?
All orders are shipped via Australia Post or Sendle. Tracking details will be automatically sent via the carrier of your parcel. If you do not receive your tracking details, please get in touch with us at email@example.com
How do I return an item?
Please visit our Shipping and Returns Policy, or feel free to contact us, for any queries on refunds.
How do I secure my Calming Jar lid?
If you would like to seal the lid on your Calm Jar, use hot glue or super glue around the rim of both your jar and the lid, and secure the lid back on your jar. You will not be able to add anything else into your jar once this is done.
How do I store and care for my Water Beads?
Once you have soaked your Water Beads to their full absorbency, your water beads should be stored in an airtight container, in a cool dry place. If your Water Beads look as if they are shrinking, they can be rehydrated by covering them in water and leaving them for at least 5 hours.
What is in my Playdough Mix?
Our Playdough Mix is made from food grade ingredients. Our Playdough Mix contains plain flour which is not gluten free.
Can my Playdough Mix be eaten?
Whilst our Playdough Mix is made from food grade ingredients, we do not recommend eating it. Playdough Mix is a toy and should only be used with adult supervision.
How do I store my Playdough Mix?
Once you have made your Playdough Mix, it is best stored in an airtight container or wrapped in plastic cling wrap, in a cool dry place. This will help with the longevity of the Playdough Mix.
How long will my Playdough Mix last?
Your playdough should last up to 6 months. This will be impacted by how it is stored and how often it is used.
What do I do if my Playdough Mix has dried out?
To refresh your playdough, add a few drops of water and knead the playdough. Continue this until you achieve the consistency you would like.
What is in my Sensory Rice?
Our Sensory Rice is made using long grain rice, white vinegar and food colour. We also add a mixture of essential oils (lavender, frankincense and lime) to enhance the smell and encourage a mindful play experience.
How do I store my Sensory Rice?
You can store your rice in the resealable package bag or alternatively place rice in an airtight container and keep in a cool dry place. Depending on how often it is used, your rice should last 6-12 months